Question 1

How long does a color flake epoxy floor last?

Accepted Answer

Properly installed flake floors with a polyaspartic top coat last 15–20 years on a residential garage and 8–12 years in a high-traffic commercial showroom. The clear top coat can be refreshed at year 10 to extend life indefinitely.

Question 2

Can flake epoxy be installed over an old painted garage floor?

Accepted Answer

No — we have to grind the old paint off first. Painted floors are the #1 failure point we see in DIY kits because the new coating bonds to the paint, not the concrete. Diamond grinding to bare concrete is included in every JAX install.

Question 3

Is the textured surface hard to clean?

Accepted Answer

Not at all. A damp mop or pressure washer takes care of routine cleaning. The texture is fine enough that dirt doesn't get trapped, but coarse enough to provide slip resistance when wet.

Question 4

Can you do color flake on a basement or patio, not just a garage?

Accepted Answer

Yes. Flake systems work on any interior concrete (basements, mudrooms, gyms, laundry rooms) and any covered exterior slab (lanais, covered patios). For uncovered exterior we recommend a different system — call us and we'll spec the right one.

Question 5

What warranty do I get from JAX as my garage floor coating company?

Accepted Answer

Every residential color-flake garage floor we install carries a lifetime warranty on peeling, flaking, and delamination under normal use. Commercial and showroom warranty terms vary by project scope and materials used. You receive a signed warranty certificate the day of install, and a digital copy is emailed within 48 hours so it stays in your records.

Question 6

What does the warranty actually cover, and what doesn't it cover?

Accepted Answer

Covered: delamination from the slab, peeling, hot-tire pickup, premature ambering or yellowing of the polyaspartic clear, flake loss in normal use, and manufacturing defects in the resin or pigment. Not covered: damage from impact (dropped tools, jack stands without pads), abrasion from dragging heavy steel across the floor, chemical attack from spilled brake fluid or battery acid left longer than 24 hours, slab movement from foundation settlement, and any DIY repair attempts by the homeowner. We document the slab condition with photos before grinding so there's no ambiguity later. If you ever have a covered issue, you call (904) 300-1558, we come look at it, and we fix it on our dime — that's the only warranty process. No forms, no third-party adjusters.

Question 7

How is the JAX warranty different from a big-box installer's warranty?

Accepted Answer

Most national garage epoxy flooring companies offer a "lifetime" warranty that excludes the two things that actually fail: hot-tire pickup and UV ambering. Read the fine print on a typical Garage Force, Granite Garage Floors, or kit-based franchise warranty and you'll see clauses excluding "normal wear," "surface marring," and "color change" — which collectively cover ~80% of real-world failure modes. The JAX lifetime warranty covers peeling, flaking, and delamination under normal use in plain English, because we use a true aliphatic polyaspartic top coat (not aromatic urethane) and we mechanically prep with diamond grinding instead of acid etching.

Question 8

How quickly can JAX schedule a garage epoxy install in Jacksonville?

Accepted Answer

Most weeks we can schedule a free on-site quote within 2–3 business days and a 1-day install within 2–3 weeks of you accepting the proposal. Spring (March–May) and fall (September–November) are our two peak seasons in Northeast Florida — book early in those windows. Summer humidity isn't a problem for our systems because we use polyaspartic resins that cure correctly in 80–95% relative humidity, unlike standard epoxies that need <85% RH and fail in a Jacksonville August. Winter is actually a great install window: lower humidity, cooler slab temps, faster cure, and immediate availability.

Question 9

What do I have to do to prepare for the install?

Accepted Answer

Three things. (1) Move everything out of the garage 24 hours before install — vehicles, shelving, freezer, lawn equipment, the works. (2) Make sure the garage door opens fully and that we have access to a standard 120V outlet (we bring our own generators for commercial jobs but residential runs off house power). (3) Plan to keep vehicles off the floor for 24 hours after install and heavy items off for 72 hours. That's it. We handle dust containment, debris removal, baseboard re-install if you wanted it pulled, and we sweep the driveway before we leave. You don't need to be home during the install, but most homeowners stop by at 11 AM to approve the flake color in natural light before we broadcast.

Question 10

How does the JAX lifetime warranty compare to a DIY garage floor kit from Home Depot or Rust-Oleum?

Accepted Answer

A big-box DIY epoxy kit (Rust-Oleum EpoxyShield, Quikrete, Behr Premium 1-Part) comes with a 1-year limited warranty that covers manufacturing defects in the can — not installation, not adhesion, not hot-tire pickup, not UV yellowing. And that 1-year clock is void the moment you use acid etch instead of mechanical grinding (which every kit instructs you to do) because acid etching leaves salt residue that undermines bond strength. Real-world data from the Rust-Oleum consumer forums shows the average DIY kit lasts 18–36 months before visible peeling at the tire tracks. JAX's lifetime warranty on a professionally-installed color flake polyaspartic system covers the failure modes DIY kits exclude (peeling, flaking, and delamination under normal use), and is backed by a licensed local contractor you can call — not a 1-800 number that asks you to mail in the empty can.

Question 11

What voids the lifetime warranty?

Accepted Answer

Very few things, and they are all explicitly listed on the warranty certificate so there's no gray area. The warranty is voided by: (1) applying any additional coating, sealer, wax, or paint on top of our polyaspartic clear without written approval — a common mistake is a homeowner adding a "garage floor sealer" from Amazon thinking they're helping; (2) using aggressive solvents to clean the floor (acetone, MEK, paint stripper, undiluted muriatic acid) — pH-neutral cleaners and simple green are always fine; (3) power-washing hotter than 180°F or above 3,000 PSI; (4) structural changes to the slab (cutting for plumbing, saw-cutting expansion joints, jack-hammering); (5) fire damage or flood damage exceeding 72 hours of standing water; (6) any DIY repair patch — if you chip the floor, call us and we'll patch it under warranty, but if you try to fix it yourself with an epoxy repair kit that patched area and the surrounding 12 inches come off warranty. Normal use — parking vehicles, dropping tools, spilling oil, jack stands with rubber pads, floor jacks, motorcycle kickstands with a puck — none of that voids anything.

Question 12

What does the warranty claim process actually look like if something fails?

Accepted Answer

Simple and local — no third-party claims administrator, no online portal, no forms. You call (904) 300-1558 or email david@jaxepoxyfloors.com with a photo of the affected area. Within 3 business days we schedule an on-site inspection at no cost. If the failure is covered, we repair the affected area (which usually means grinding out the failed section, patching, and re-flaking with the same blend on file) within 2–4 weeks depending on our schedule, at zero cost to you — no deductible, no service call fee, no material charge. Every install is filed with a job number, slab photos, product batch numbers, and moisture-test readings, so when you call in year 8 or year 12, we already have the file open before you finish describing the problem. If for some reason JAX is no longer operating when you need a claim, the resin manufacturer (Penntek, Elite Crete, or the system used on your job) holds the product warranty independently — the certificate has their claim contact printed on it as a backup.

Question 13

What is the crew actually doing between 7:30 AM and 11:00 AM — before any color goes down?

Accepted Answer

The first 3.5 hours are 100% preparation, and this is where cheap installers cut corners. 7:30 AM: two-person crew arrives with a 24-foot enclosed trailer carrying the planetary grinder, HEPA vacuum, resin, flake, and mixing tools. Containment plastic is taped along the garage-to-house threshold, HVAC vents are covered, and any wall outlets within 4 feet of the floor get masked. 7:45 AM: initial slab assessment — we photograph existing cracks, oil stains, and prior coating attempts, then take a calcium-chloride moisture test (ASTM F1869) in three spots to confirm moisture vapor transmission is under 3 lb/1000sqft/24hr. 8:00 AM: diamond grinding begins with a 27" planetary grinder running 30/40-grit metal-bond diamonds — the vacuum pulls 99.97% of dust at the source, so the adjacent house stays clean. We make two passes at 90° to each other to achieve a uniform CSP-2 profile (roughly the texture of 60-grit sandpaper). 9:30 AM: edge grinding with a handheld 5" grinder to reach the perimeter and any spots the walk-behind can't hit. 10:00 AM: crack chase and repair — every crack wider than 1/16" gets V-cut with a diamond blade, cleaned, and filled with a two-part polyurea repair mortar that cures in 15 minutes. Old anchor holes and spalled edges get the same treatment. 10:30 AM: final HEPA vacuum plus a tack-cloth wipe of the entire slab. 10:45 AM: photos of the prepped slab for the job file. 11:00 AM: base coat starts. If any of those prep steps are skipped or shortened, the floor fails in year 2 — no exceptions.

Question 14

When exactly can I walk on it, park on it, and put my stuff back?

Accepted Answer

Cure times assume a typical Jacksonville install day (70–85°F ambient, 50–75% relative humidity). Top coat goes down around 2:00 PM. Foot traffic in socks: 4–6 hours after the top coat, so roughly 6:00–8:00 PM the same evening. Foot traffic in shoes with light loads (walking a bicycle in, carrying a toolbox): the next morning, 16 hours after top coat. Vehicle traffic — driving your daily driver, an SUV, a light pickup on and off the floor: 24 hours after the top coat, so the next afternoon. Heavy static loads — parking a car and leaving it in the same spot for weeks, placing a 500-lb tool chest, dropping a floor jack: 72 hours (3 days) after the top coat. Full chemical cure (the point at which the coating reaches its final hardness and chemical resistance): 1–2 days. Practically, that means: install Tuesday, park daily drivers Wednesday afternoon, move shelving and freezers back Friday, and the coating is fully cured by Thursday. We give you a printed care card at the walkthrough with these times and a QR code linking to a 60-second care video.

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